- Customer Service — Phone, email, live chat, social media support, 24/7 if needed. Roles: Customer Service Reps, Support Specialists, Chat Agents, Call Center Agents, Customer Success Managers.
- Invoicing & Collections — End-to-end invoicing, billing management, accounts receivable. Roles: Billing Specialists, AR Coordinators, Collections Agents, Invoice Processors.
- Administrative & Executive Support — Calendars, travel, correspondence, project coordination. Roles: Executive Assistants, Administrative Coordinators, Office Managers (remote), Data Entry Specialists.